keystrokes.mojohelpdesk.comKeystrokes | Mojo Helpdesk

Keystrokes Employee Helpdesk Toggle navigation Login to check your tickets new ticket × Search Welcome to our Customer Service Portal Please make sure you read the page before creating your ticket. Thanks for using the help desk. Maintenance Notice: PLEASE READ! Windows 7 End of Life Windows 7 is coming to end of its life and you have two options. You can use a new computer or your old one. It does not matter which as long as it is windows 10. However if you are thinking of using the old computer I would not recommend using the upgrade feature, I would recommend having someone install a fresh copy of Windows 10 with the Hard drive being wiped clean. This will prevent and underlying issues with the current operating system from transferring to your new Windows 10 operating system. If purchasing a new computer our recommendation is that your amount of ram should be at least 6 GB (8GB recommended). None at this time. Steps before creating a ticket: Check your internet connection. If stable, then Log out of software, wait 5 minutes, then log back in. If issue persists, then Reboot your computer. If issue persists, then Call CSS to confirm the issue isn't system wide. If not, then Our normal hours of operation are Monday through Friday 9:00am to 5:00pm Central Time. If you have submitted a ticket outside of these hours please note it will not be viewed or assigned until normal hours resume the next business day. If this is an emergency, please contact CSS as they will need to phone the IT department to alert them to this ticket. You can email CSS at CSS@keystrokesmt.com or contact them by phone at 1-855-574-3577. Keystrokes IT department does NOT support Instant Text, PC Shorthand or any third party software. If you have a problem with this software please contact the company that the program is purchased from PLEASE NOTE THAT IF YOU DO NOT REPLY TO A HELP DESK TICKET WITHIN 24 HOURS OF US REPLYING TO YOU, YOUR TICKET WILL BE CLOSED. YOU MUST USE YOUR KEYSTROKESMT.COM ADDRESS WHEN SETTING UP YOUR HELP DESK ACCOUNT. PLEASE CHECK YOUR EMAIL FREQUENTLY FOR A REPLY FROM THE HELP DESK. Our organization is dedicated to providing superior customer service. If you already have an account, please login first. By logging in to the helpdesk you can: create new tickets, get the status of your existing tickets as they are addressed by our staff, add comments and respond to our questions, update your contact information so we can stay in touch with you when needed. Thank you. Click here to install ChartNet Client Click here to install TeamViewer Remote Support Knowledge Base Tutorials iMail not displaying properly Helpdesk 101 What personal information are you tracking? I see a blue screen, what should I do? I don't find my answer in the knowledge base, what should I do? What is a ticket? Is it the same as a request? » see more... -- Help desk software by Mojo Helpdesk...